Here are some frequently asked questions:
- Are there membership fees?
- How do I order?
- How and when do I pay for my order?
- Why Support Locally Grown?
- How do you know where to deliver my produce?
- If I order meat, how will it be kept cold?
- How can I sell through this market?
- Credits and Refunds!
And here are some answers:
Are there membership fees?
In order to provide educational programs, administrative costs, and refrigeration options we ask that you pay an annual fee of $25 per account for one calendar year. You are welcome to try us for two orders before officially becoming a member. On your third order, the membership fee will be automatically applied to your total at checkout. If you would prefer to pay it in installments, just email us at: email@example.com.
How do I order?
Although you can browse the market any time, you must create your own account before you can place an order. Once you have an account, you will get a reminder email every Friday at 10:00am letting you know that the Market is open. Customers must place their order for the week no later than Monday at 7:00pm. The products are updated in real time and once the products are ordered and removed from inventory, there will not be any more posted until the following week. Orders can be placed here on our website.
How and when do I pay for my order?
Pay when you check out! Select “Pay Now” and add your preferred bank card. Your card will not be charged until Wednesday AFTER your order has been delivered.
Why Support Locally Grown?
Enhance your local economy: By purchasing produce and other items from local growers you are providing stability to your local economy through the support of local businesses.
Save natural resources: Buying locally makes you an invaluable link in the process of saving resources such as fossil fuels and packaging materials. Also, we are right here in your community so the expense of transportation and delivery is kept to a minimum.
Provide learning opportunities: Locally Grown supporters provide member growers the means to help educate our community about the importance of sustainable agriculture.
Supporting a way of life: The number of small farms in the United States has decreased dramatically in the last decade. Please help us preserve an honest and worthy means of making a living.
We believe that small, diverse, family-owned farms contribute to society’s overall health.
How do you know where to deliver my produce?
When you place your order, be sure and put the official name of the building and office number. (i.e. Ross Hall, Rm. 200) Include any special instructions that we might need to get into the building, as well. Include a contact number where we can reach you in case we have difficulty finding you when we are on our way. If you are going to be away from your phone, it would be a good idea to leave an alternate number for us to call. Maybe a co-worker? We do not need your home address, only your office address.
If I order meat, how will it be kept cold?
All meat (and other frozen products) will be stored in a freezer when we receive it from our grower. When we assemble each order, frozen items will be placed in an insulated envelope with a cold pack. This will keep your order cold even if you don’t have access to a refrigerator until after work. So feel free to take advantage of the flavorful, pastured meats we have to offer!
How can I sell through this market?
If you’ve already created a customer account here, simply go to Our Growers and click on ‘Join this Market’. This will add you to our system and our market managers will contact you with the next step. We do charge 28% of your overall sales. Like at a traditional farmers’ market, you do get to set your own prices and list your items as you wish. Contact firstname.lastname@example.org if you want more information.
Credits and Refunds!
There will be times when something you have ordered does not make it to the Market for delivery. This is usually weather related. We will always attempt to let you know ahead of time, whenever possible, so that we can make an adjustment before you have your order. In the event that we are unaware or unable to let you know before delivery day that your order will be incomplete, we will credit your account for the next order you place. We will be offering this particular solution because of the online merchant policies. If we use our “Refunds” too often, they will drop us and then you will have to start paying cash/check only. Thank you for your understanding and flexibility!